Strategic Leadership

• Develop and execute the HR strategy aligned with business objectives and regulatory obligations.

• Act as a strategic advisor to the board and senior management on all workforce-related matters.

• Lead initiatives around workforce planning, diversity, retention, and succession.

Employee Relations & Engagement

• Oversee all employee relations matters including disciplinary, grievance, and performance issues.

• Champion a positive workforce culture in a dispersed, high-turnover, frontline environment.

• Implement engagement and communication strategies to boost morale and reduce attrition.

Compliance & Regulation

• Ensure full compliance with employment law, SIA regulations, TUPE, Working Time Directive, and GDPR.

• Liaise with legal advisors, SIA, and industry bodies as necessary.

• Oversee right-to-work checks, vetting, and licensing for all frontline personnel.

Policies, Contracts & Systems

• Maintain and update HR policies, employee handbooks, and contracts in line with legal and operational needs.

• Ensure accurate HR records, data protection compliance, and reporting through HRIS systems.

Recruitment & Talent Management

• Oversee the recruitment of both operational and head office staff, ensuring quality and compliance.

• Work with Operations and Sales to forecast and plan resourcing for new contracts or expansions.

• Lead development, training, and upskilling initiatives across the business.

HR Operations & Metrics

• Manage the HR team and ensure timely delivery of onboarding, payroll input, absence management, etc.

• Track and report on HR KPIs: turnover, absence, training hours, ER cases, etc.

• Identify operational risks and implement improvement projects (e.g., reducing agency reliance, improving induction).