Digital Transformation Director
Location: London, UK (Hybrid)
Industry: Insurance / Financial Services
Type: Full-time | Senior Leadership
Reports to: Chief Operating Officer (COO) or Chief Executive Officer (CEO)
About the Company
Our client is one of the UK’s most respected insurance providers, with a strong heritage, market-leading products, and a forward-looking strategy. They are committed to reimagining the customer experience, modernising operations, and leveraging the latest digital technologies to remain a trusted leader in a fast-changing industry.
To achieve these ambitions, they are seeking an exceptional Digital Transformation Director to spearhead their technology-enabled change agenda.
The Opportunity
This is a high-impact executive position where you will define, lead, and deliver the organisation’s digital transformation strategy—modernising systems, enhancing data-driven decision-making, and unlocking innovation in customer engagement.
You’ll work at the intersection of business, technology, and operations, ensuring transformation programmes deliver measurable business value, operational efficiency, and improved customer experience.
Key Responsibilities
Strategic Leadership
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Develop and execute a multi-year digital transformation roadmap aligned with corporate strategy.
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Champion digital-first thinking across the organisation, influencing board-level decision-making.
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Identify and implement opportunities for process automation, AI adoption, advanced analytics, and cloud migration.
Programme Delivery
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Lead enterprise-wide transformation initiatives from concept through to delivery and benefits realisation.
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Oversee the integration of new digital solutions into existing insurance products and services.
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Ensure transformation programmes are delivered on time, within budget, and with minimal disruption to BAU operations.
Cultural & Organisational Change
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Foster an innovation-led culture that embraces change and continuous improvement.
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Engage with business leaders, IT, and operational teams to secure buy-in and alignment.
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Develop training, communication, and change management plans to embed new ways of working.
Technology & Data Enablement
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Oversee the deployment of scalable, secure, and compliant digital platforms.
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Drive data governance, analytics capability, and insight-led decision-making.
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Partner with vendors, fintech/insurtech firms, and other strategic partners to accelerate transformation.
Experience & Skills Required
Essential:
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Proven track record in leading digital transformation within insurance, financial services, or another highly regulated industry.
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Strong understanding of insurance operations, underwriting, claims, and distribution models.
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Experience in implementing enterprise technology platforms (CRM, policy administration systems, cloud services, automation tools).
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Familiarity with regulatory requirements (FCA, GDPR, Solvency II) and their impact on digital initiatives.
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Demonstrated ability to manage large-scale budgets and multi-disciplinary teams.
Leadership Competencies:
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Strategic vision with the ability to translate into actionable delivery plans.
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Strong influencing skills at C-Suite and board level.
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Commercial acumen, with the ability to link technology investment to business outcomes.
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Excellent stakeholder engagement and change management capabilities.
What’s on Offer
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Competitive executive package, including performance bonus and benefits.
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Opportunity to lead transformation in a prestigious, market-leading insurance organisation.
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Hybrid working model with flexibility for senior leadership commitments.
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A supportive and forward-thinking leadership team committed to digital excellence.
Competitive Salary
Exec Capital are a leading Digital Transformation Director Recruiter.
