Location: London (site-based across the estate)
Salary: £70,000–£90,000 + performance bonus (more for an exceptional candidate) + EMI
Type: Permanent, full-time
The opportunity
Exec Capital is supporting a premium, founder-led fitness business in London with a key senior leadership appointment. The business has grown to a multi-site estate without external investment, and has several new sites in development. It has built a loyal membership base, outstanding customer reviews and a close-knit, lean culture that the founders are determined to protect as they scale.
With the team set to grow beyond 100 people, the founders are looking for their first Head of Operations. This person will take ownership of day-to-day performance across every site, so the founders can focus on growth. It is a genuine step-up role for an operator who has run a smaller multi-site business and wants to lead something bigger, with real influence and a direct line to the owners.
he role
- Lead operations across all sites, including service standards, member experience, staffing, scheduling and site performance.
- Line-manage site managers and senior coaches, building a consistent, accountable leadership layer as the estate grows.
- Own site-level KPIs such as revenue, retention, utilisation, payroll and costs, and report performance clearly to the founders.
- Take operational ownership of new site openings, working with the founders on fit-out timelines, recruitment, pre-sales and launch.
- Put in place the systems, processes and people practices a growing business needs, without losing the start-up energy that got it here.
- Act as the guardian of culture: recruiting, onboarding and developing people who fit the brand.
About you
- You have operational leadership experience across multiple sites, ideally 2–5 locations and teams of 15–20 or more.
- Your background is in boutique or premium fitness, wellness, hospitality, leisure or another service-led consumer business.
- You are a hands-on, team-first operator who is as comfortable on the gym floor as in a P&L review.
- You have a strong commercial grip on budgets, rotas, KPIs and revenue drivers.
- You have experience opening new sites or leading a business through a growth phase.
- You can build structure in a fast-moving, founder-led environment and work closely with owners.
- You are ambitious, with the appetite to grow with the business as it scales.
What's on offer
- A performance bonus linked to site performance and successful openings.
- A senior role in a profitable, growing business, reporting directly to the founders.
- A clear route to further progression as the estate expands.
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